How can we help?
Answers for current clients and anyone sizing us up. Search below, or jump straight to a person.
Get help now
Something is down or broken
Available 24/7 for anything critical that stops work.
Call the number we've given you directly. We'll publish it here soon.
Request a change or report a non-urgent issue
Email us, or use the form below.
help@amcoresystems.comWhat your plan includes
- Hosting, maintenance, and security updates
- Monitoring and daily backups
- Support from a real person
- Minor adjustments every month, the amount set in your contract
- Service credits if uptime falls short, per your contract
How we rate issues
Operating system
| Severity | What it means | Example | Response time |
|---|---|---|---|
| Critical | Work stops. Nobody can do their job. | Techs can't open work orders. | 24/7 — call us |
| High | A core feature is broken or very slow, but there's a workaround. | Photos won't attach to a work order, but the crew can still close it out. | Mon–Fri, 8–5 |
| Normal | Something isn't right, but it isn't stopping anyone. | A report shows the wrong column. | Mon–Fri, 8–5 |
| Request | A change, a question, or something that isn't urgent. | Add a new crew member, or ask how a report works. | Mon–Fri, 8–5 |
Websites and landing pages
Monday to Friday, 8 to 5. If something's broken, or you want a change, you'll hear from us within 72 hours.
Those are our standard hours, not a hard stop — when we're able to jump on something outside them, we do. Good service matters more to us than the clock.
Frequently asked questions
Getting started
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About six weeks from kickoff. We build it in stages and run a field test with your crew before anything goes live.
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Access to QuickBooks, your existing records (work orders, estimates, whatever you use today), and time with the owner and the office.
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There's a priority support period right after go-live, then it moves to ongoing support.
Ownership and your data
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Yes. You own your custom code and can run it, change it, or host it somewhere else without us.
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Yes, at renewal. You keep your code, your data, and your dedicated accounts.
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Yes. It's set up in your name, not ours.
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No.
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Laravel for hosting, GitHub for code, Twilio for texting, and Anthropic Claude for AI features. Each one is set up as its own account dedicated to you.
Using the OS
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No. QuickBooks stays your system of record for the books. The OS syncs to it.
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Yes. It's built for the field — a tech can run a job from a phone on the truck.
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Those are billed by usage, and the charge is explained on your invoice.
Billing
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One setup fee and one flat monthly fee. [CONFIRM] for the specifics that apply to your plan.
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It can, but any increase is capped. [CONFIRM] for the exact cap.
Websites and landing pages
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A simple, fast site built around your business and what a customer needs to see.
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Yes. You review it, we revise it, then it goes live.
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No. Once it's delivered, it's yours to run. Ask about an OS if you want us managing something on an ongoing basis.
Contact us
Email: help@amcoresystems.com
Hours: Monday to Friday, 8am–5pm